Refund Policy

1. General Refund Principles

1.1 Our Commitment

We want you to be completely satisfied with InteriorPortfolio. If our service doesn't meet your expectations, we offer fair and transparent refund options.

1.2 Processing Time

Approved refunds are typically processed within 5–10 business days through Creem (Armitage Labs OÜ), our Merchant of Record and payment processor. The time for funds to appear in your account depends on your bank or payment method.

1.3 Currency & Payment Method

Refunds are issued in the original currency and to the original payment method used for the purchase.

2. Free Plan

2.1 No charges on the Free plan

You may use InteriorPortfolio on our Free plan without providing payment details. The Free plan includes limited projects, media, and storage as described on our pricing page.

2.2 Ending use of the Free plan

You can stop using InteriorPortfolio at any time on the Free plan with zero charges — simply close your account in Account Settings or stop using the service. No refund is necessary because no payment is collected on the Free plan.

2.3 Upgrading to a paid plan

There is no automatic conversion from the Free plan to a paid subscription. To unlock paid features you must actively choose and pay for a plan (Starter, Pro, or Studio). The standard refund policy below applies only to charges that occur after you subscribe.

3. Monthly Subscription Refunds

3.1 First-Month Satisfaction Guarantee

Eligibility: First-time subscribers on any monthly plan (Starter, Pro, or Studio)

Timeframe: Within 7 days of your first payment

Coverage: Full refund of your first month's subscription fee

How to Request:

1. Email [email protected] with "Refund Request" in the subject line
2. Include your account email and reason for the refund (optional but helpful)
3. We'll process your request within 24–48 hours

3.2 After the First 7 Days

Monthly subscriptions are non-refundable after the first 7 days. However:

• You can cancel at any time
• You retain access until the end of your paid period
• No future charges will occur after cancellation

3.3 Partial Month Refunds

We do not provide prorated refunds for partial months. Your subscription fee covers the entire billing cycle, and cancellation prevents future charges but does not refund the current period.

4. Annual Subscription Refunds

4.1 Annual Plan Benefits

Annual plans offer a discount compared to monthly billing:

• Starter: $108.00/year (save $60.00)
• Pro: $228.00/year (save $60.00)
• Studio: $468.00/year (save $120.00)

4.2 Annual Refund Policy

Within 30 Days:

• Full refund minus any usage charges (see 4.3 below)
• Available for first-time annual subscribers

After 30 Days:

• No refunds are issued
• You can cancel to prevent auto-renewal for the next year
• Access continues until the end of your paid annual term

4.3 Usage Deduction for Annual Refunds

If you request a refund within 30 days, we calculate:

This ensures fairness: you pay only for the service you used at the discounted annual rate.

5. Refunds for Service Issues

5.1 Technical Failures

If InteriorPortfolio experiences a service outage or technical issue that prevents you from using the platform:

Extended Outage (24+ hours):

• We will provide a prorated credit or refund for the downtime period
• Credit is automatically applied to your account where applicable

Minor Outages (<24 hours):

• Covered by our general uptime commitment (99.9% target)
• No refunds issued for brief maintenance or temporary issues

5.2 Data Loss

In the unlikely event of data loss due to our error:

• Full refund of the affected billing period
• Potential additional compensation depending on severity
• Free upgrade to a higher tier for 3 months (at our discretion)

Important: We are not liable for data loss due to user error (e.g., accidental deletion) or third-party provider issues beyond our control.

6. Non-Refundable Situations

6.1 The Following Are NOT Eligible for Refunds:

• Subscriptions cancelled after the applicable refund window (7 days for monthly, 30 days for annual)
• Refunds requested due to user error (e.g., choosing wrong plan, forgetting to cancel)
• Account suspension due to Terms of Service violations
• Account deletion due to non-payment (after grace period expires)
• Refunds for unused storage space ("I didn't upload much")
• Refunds after account termination for policy violations
• Disputes resolved through chargeback (see Section 7.1 below)

6.2 Upgrade/Downgrade Changes

• Upgrades are processed immediately; you pay the prorated difference
• Downgrades take effect at the next billing cycle (no refunds for the current period)

7. Payment Disputes & Chargebacks

7.1 Contact Us First

Before initiating a chargeback with your bank, please contact us at [email protected]. We can often resolve issues faster than a formal dispute process.

7.2 Chargeback Consequences

If you file a chargeback without contacting us:

• Your account will be immediately suspended pending investigation
• If the chargeback is found to be unjustified, your account may be permanently terminated
• You will be responsible for any chargeback fees ($25–50) imposed by payment processors

7.3 Fraudulent Chargebacks

Filing a false chargeback (claiming unauthorized payment when you did authorize it) is considered fraud and may result in:

• Permanent ban from InteriorPortfolio
• Referral to collections agencies
• Legal action to recover losses

8. How to Request a Refund

8.1 Refund Request Process

Step 1: Email us at [email protected] or [email protected]

Step 2: Include the following information:

• Your account email address
• Subscription plan name (Starter/Pro/Studio)
• Reason for refund request (helps us improve)
• Date of purchase/charge

Step 3: Our team will review your request and respond within 24–48 hours (business days)

Step 4: If approved, refund is processed via Creem (Armitage Labs OÜ) within 5–10 business days

8.2 Required Documentation

In some cases, we may request:

• Order confirmation or receipt
• Screenshot of the charge on your bank statement
• Verification of account ownership (for security)

9. Refund Exceptions & Special Circumstances

9.1 Extraordinary Situations

We understand that life happens. In exceptional circumstances (serious illness, natural disasters, business closure), we may provide refunds outside our standard policy at our discretion. Contact us to discuss your situation.

9.2 Promotional Discounts

If you purchased a subscription at a promotional or discounted price:

• Refunds are calculated based on the discounted price you paid, not the regular price
• Promotional offers cannot be transferred or exchanged

10. Subscription Management Tools

To help you avoid unwanted charges, we provide:

10.1 Self-Service Cancellation

• Cancel anytime from your Billing settings
• No need to contact support
• Instant confirmation via email

10.2 Billing Reminders

• Email notifications 7 days before renewal where applicable
• Clear instructions for cancellation in billing communications
• Renewal date displayed in your dashboard

11. Regional Refund Rights

11.1 European Union (EU) Customers

Under EU consumer protection laws, you have the right to cancel within 14 days of purchase for a full refund, even if you've used the service. This right is in addition to our standard refund policy.

To exercise your EU cancellation right:

• Send a clear statement to [email protected]
• Include "EU Withdrawal Right" in the subject line
• We will process your refund within 14 days

11.2 Other Jurisdictions

Customers in other regions may have additional refund rights under local consumer protection laws. Contact us if you believe local law entitles you to a refund.

12. Changes to This Refund Policy

We may update this policy to reflect changes in our service or legal requirements. Changes will be communicated via:

• Email notification (30 days advance notice)
• Updated "Last Updated" date at the top
• Prominent notice in your account dashboard

Important: Changes to the refund policy do not affect refund eligibility for purchases made before the change takes effect.

13. Contact Information

For refund requests or questions about this policy:

Summary of Key Refund Windows